Grievance Procedure - Advocate/Protégé
Where a grievance is suffered in an Protégé - Advocate relationship, the person with the grievance may use the following procedure:-
The person with the grievance should, in the first instance, discuss the matter with the advocate or the protégé so that both have a clear understanding of the grievance and of its cause.
The advocate and protégé should attempt to resolve the grievance.
If the advocate and protégé cannot resolve the grievance, the person with the grievance should inform the Chairperson of Sunshine Coast Citizen Advocacy. The person with the grievance may, in the first instance if they so choose, speak with the Chairperson alone and in total confidence. The Chairperson will make a time available for such a consultation within two weeks of being informed of the grievance or, by mutual agreement, arrange a meeting for a later time
The Chairperson will make a time available to meet and speak in confidence with the advocate and the protégé together within two weeks of being informed of the grievance or within two weeks of any consultation undertaken in (3.3) or at later time by mutual agreement of all parties. At this meeting the Chairperson will attempt to resolve the grievance.
If the Chairperson together with the advocate and the protégé cannot resolve the grievance, the person with the grievance may ask the Chairperson to inform the Conciliator of the matter.
The Conciliator will note the wishes of the persons concerned, whether the person with the grievance and the advocate or protégé wish to discuss the matter alone in the first instance, or jointly.
The Conciliator shall use their best endeavours to resolve the grievance with in one month and may, if that fails, by mutual consent of advocate and protégé, dissolve the relationship.
If the Chairperson is unavailable, in a conflict of interest or otherwise not able to act as specified in 3.3 to 3.5, the Chairperson or the Board of Management may select another Board member to act in their place.