In the event of a grievance between members of the staff of Sunshine Coast Citizen Advocacy or between a member of the staff and a member of the Board, the person with a grievance may use the following procedure-

1. In the first instance the aggrieved person shall discuss the matter of dispute with the person or persons directly concerned to identify what the aggrieved person believes would be a workable and courteous way of solving the grievance.

2. Should this not resolve the grievance, the staff member shall discuss the grievance, and what actions may resolve it with the Co-ordinator.

3. If the Co-ordinator does not satisfy the staff member that the grievance has been resolved, or if the grievance involves the Citizen Advocacy Co-ordinator, then the aggrieved member of staff may send a memo to the Conciliator, with a copy of the memo sent directly to the Citizen Advocacy Co-ordinator, outlining the grievance and recommending a course of action to resolve the situation.  The Board shall be the final arbiter of the dispute. The Board will deal with the grievance no later than its second meeting following receipt of a recommendation to this effect from the Conciliator.

4.   The staff member or its Board may approach their respective industrial representatives or union and ask then to advocate on their behalf at any stage of the above Procedure.

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